Wasl Experience Center

Located in Dubai,

Address: 52 Street 18C, Al Safa - Al Safa 2 - Dubai, United Arab Emirates,

Phone: +971 800 9275

Rating: 4.2

Services

On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance

Photos

Latest Dubai Real Estate Directory

Comments

Review 1 (2025-05-24 - Rating: 5)
Nice and super experience. Just a humble request — please consider giving more chances to individual buyers as well, not just bulk investors. Many individuals are struggling to purchase a home for self-use, while bulk buyers are getting benefits. A more balanced approach would truly benefit the community.

Review 2 (2025-07-15 - Rating: 5)
I would like to take this opportunity to commend the exceptional service I consistently received from one of your team members at the Wasl Experience Center. His name is JOHN. He is highly customer-oriented, knowledgeable, and professional. No matter how complex or difficult my concerns have been, he has always approached them with patience, efficiency, and a genuine willingness to help. His ability to handle even the most challenging issues with confidence and clarity is truly commendable. What stands out most is his dedication — he goes the extra mile every time to ensure my concerns are addressed thoroughly and promptly. It is rare to encounter such a high level of service, most of the time, others will tell you, will promise you ,that yes they will help you to follow up on a particular ticket number but I guess for some, promises are made to be broken but not for John, John is true to his words and it makes a significant difference as a customer.He is a true asset to the Wasl team, and I sincerely appreciate his support.

Review 3 (2025-07-09 - Rating: 5)
i Just want leave a quick and good review for LOVE KUMAR. He was friendly, professional, and incredibly helpful when I came to him for solve my issues He communicated clearly and resolved my issue with ease. It was a refreshing change to speak with someone who was so positive and capable. He definitely made my day better! Excellent customer service provided by him very happy and satisfied with him highly recommended appreciated 😊

Review 4 (2025-03-15 - Rating: 4)
The customer service was excellent, but I encountered a few glitches in the app that prevented me from completing the process, forcing me to leave due to the interruption.I look forward to a great and lasting association with Wasl.

Review 5 (2025-07-02 - Rating: 4)
I’m giving 4 stars for now because of the excellent support Ive received from the Wasl team so far being an existing tenant from last three years. A month back, I reached out to Wasl customer support team and they gave me a positive response and assured me of help regarding my apartment upgradation request (new unit get vacated in my building). Im currently waiting for the leasing team to get in touch with me. Once the leasing process is completed, I’ll be more than happy to update this to a 5-star review.So far, I’m completely satisfied with the service and the professionalism of the Wasl team whosoever interacted with me either on phone or emails. I highly recommend Wasl to anyone looking for a trustworthy and efficient team for property leasing, renting, or any real estate-related needs. They are truly one of the most genuine entities out there!

Review 6 (2025-07-07 - Rating: 5)
Every time issue with reaching proper security person over a call. Instead of fixing this issue permanently, Wasl team tried to escape from responsibility and no solution yetThank u very much for sorting out the above issue in professional manner and extra mile for getting approval for temporary parking which is really helps me lot for my vacation.My sincere appreciation to Ms Ayat who handled this case politely and efficiently. She should be a role model for your entire organization.

Review 7 (2025-06-27 - Rating: 5)
I registered online maintenance request and call them as well in the morning. Considering the nature of issue they act immediately and send maintenance team to fix our main kitchen and washing drainage and blockage immediately. Wasl maintenance team is very efficient and professional and very easy to reach them and specially out building security is awesome, as I called them as well and they help me to send maintenance team more faster and out building security always very helpful and approachable. 5 star to maintenance and our building security. 😀😃🙂

Review 8 (2024-10-02 - Rating: 5)
I had visited / stayed at wasl communities like Discovery gardens, Green Park, Samari, etc.. and have to say that they are one of the very few companies that have good apartments at descent rent. The maintenance is good, and the best part is card rental payments! No more bank cheques! Their app is easy to use and service requests are easy to make and effective.All-in-all, a happy customer. And would recommend it to just about anyone trying to find an apartment at decent price and good quality these days.

Review 9 (2025-04-29 - Rating: 5)
Wasl Experience Center is one of the best in town. The building is modern, full of natural sunlight, and has a calm, welcoming atmosphere with nice background music. There are plenty of meeting tables, a coffee shop, and even a kids’ play area—great for families handling property matters.Wasl offers the best prices in town and does an excellent job maintaining their assets, which really sets them apart.Special thanks to Mona, the advisor, who explains everything in detail and guides you through the process clearly. She even gave practical advice like using a laptop instead of a mobile for smoother payments—really helpful.That said, there’s some room for improvement in how their departments communicate. For example, at Wasl Bay, EV owners struggled to get parking spots for charger installations, while petrol cars were assigned those spaces. Even after raising over 25 requests, the issue remained unresolved because the installation, parking, and call center departments don’t seem to coordinate well.Still, the overall experience is professional and well-managed

Review 10 (2025-07-05 - Rating: 5)
The staff are highly professional and explained me patiently and clearly every step of the rental process. The system for renting a property is straightforward, efficient, and fully transparent. It made the entire experience smooth and hassle free. Within 30 minutes of making the first payment I got my contract and Ejari in my mail box. They r really specialists in Real Estate industry

Review 11 (2025-05-29 - Rating: 5)
My experience at Wasl experience centerA big thank you to Mr. LOVE KUMAR for his professionalism, support, and smooth handling of the process. He made everything easy and stress-free. HIS KNOWLEDGE IS INCREDIBLE AND HIS WAY OF TALK IS VERY GOOD AND SMOOTH every customer coming to him because of his good behavior we want to see him always there Thanks to him Highly recommended Wasl also should appreciate with good vibes 😊😊

Review 12 (2025-06-03 - Rating: 5)
Al Wasl Experience Center is a great place — well-designed, welcoming, and very efficient. Every time I’ve visited, the staff has been helpful and professional. The setup is modern and gives a clear picture of their projects. A smooth and impressive experience overall!

Review 13 (2025-04-25 - Rating: 4)
This is my first time in Al wasl, and I like this experience as they are professional team welcoming and asking for feedback. It looks like good community and management and services they provide. I hope it will be wonderful and peaceful stay for whole family. Very first reason to choose is, its near to my work place and has park inside for kids to play.Only down thing is, less security personnel (one person for 5 buildings) and same high rent as per market (no subsidy or discount).

Review 14 (2025-06-08 - Rating: 4)
After speaking with one of your agents, the plumber reached my place within 15 min and fixed the busted pipe. So far its working fine and there is no leakage as of now. Great team work Wasl 👍

Review 15 (2025-06-27 - Rating: 5)
I had a great experience with WSAL Properties. Their process was very easy and straightforward, which made everything smooth from the beginning. The customer service team is talented, responsive, and truly professional. I’d also like to highlight the customer service supervisor, who was extremely helpful and cooperative throughout. It’s clear that WSAL values their tenants and goes the extra mile to ensure satisfaction. Highly recommended!

Review 16 (2025-05-13 - Rating: 5)
For the past 3 years, I have been living in Wasl Properties in Muhaisinah 4. In my last twenty years in the UAE, this is the best place I have lived with my family. My family and I experience safety at its best over here. It is the most convenient place as well in terms of logistics and community life. Wasl also does maintenance easily and fast. And the best thing about Wasl is its affordability. Thanks to Wasl.

Review 17 (2025-06-05 - Rating: 5)
The easiest and the most convenient leasing I have done in the UAE. Everything is online and the website and app work without issues.Only thing is, images of the rooms are not available in the app/website.I also contacted the customer center via phone and it was easy to reach to a representative and they were very helpful.

Review 18 (2025-07-10 - Rating: 5)
The Wasl Experience Center offers an exceptional customer service experience.The staff consistently go above and beyond to assist customers, demonstrating a genuine willingness to understand concerns and proactively work toward effective solutions. Their professionalism and dedication truly set them apart.

Review 19 (2025-07-03 - Rating: 5)
My family feels safe and that we are living in a hygienic environment here.The security measures in place are excellent, and the maintenance service is superb. We also appreciate how well the common areas are cleaned and maintained.

Review 20 (2025-06-11 - Rating: 5)
Social media team ( Ms.Ayat ) called and patiently explained and resolved my issue in regards to the sublease contract and 20% tax on my labour camp. She was very knowledgeable and did her best to explain to the concern department on my behalf and resolved it. I am very satisfied with the care and service provided .

Review 21 (2025-04-25 - Rating: 5)
I had a great experience with the customer service at Wasl. Ms. Ayaat from the social media team was incredibly helpful—not only did she promptly resolve the issues I was facing with my rental payments, but she also guided me step-by-step through the process of updating the system for future transactions. Her professionalism, patience, and clear communication made the whole experience smooth and stress-free. Thank you, Ayaat!

Review 22 (2025-06-02 - Rating: 5)
Im currently a tenant at Al wasl village with Al Wasl Properties and I must say my experience so far has been truly wonderful. Everyone I have interacted with for general concerns or maintenance issues has been highly professional. What stand out the most is the prompt and efficient response to any issues or complains, which adds to the comfort and peace of mind of living in this community.

Review 23 (2025-06-03 - Rating: 4)
Dear all excellent customer service and ease of access and to top it very fast in execution. I was told the entire termination process is cumbersome and time consuming, but to our surprise it was very fast. Without wasting much of our time and waiting fir approval...very well done. Thanks to the entire team of Wasl administrators.

Review 24 (2025-06-12 - Rating: 4)
Securing a unit isn’t easy,you have to constantly monitor the app and act quickly, as units are taken right away. But, once you find a unit and decide to rent it, the app becomes incredibly easy to use. As long as your documents are in order, the process is smooth and seamless.

Review 25 (2025-04-08 - Rating: 5)
I’ve had a truly pleasant experience with my landlord (R453- Block 1) Al Wasl Muhaisna 4. From day one, they’ve been professional, respectful, and genuinely caring. Any maintenance issues were addressed promptly, and communication was always smooth and courteous. The property is well-maintained, and it truly feels like home thanks to the positive atmosphere they help create. I appreciate their integrity and support throughout my stay. Highly recommend!

Review 26 (2025-07-11 - Rating: 5)
The property is very good. Maintenance is good as well. They have digitalized almost everything right from checking availability, booking, making payment... and all they way....and I think that is way ahead of other companies.I had a grievance I raised and Remaaz was so polite and kind to understand the situation and got it sorted out within a week. I give 10 stars for her !!! She stood for the right thing even if it was for someone else and she really understands customer value and satisfaction is important.During on-boarding, it would be nice to have periodic sms or emails to update on the status of readiness to move in or advise about next steps or if there is something the tenant must do before moving in.The on-premises security supervisor gave me a little trouble but the junior security was very polite and very cooperative.

Review 27 (2025-05-27 - Rating: 5)
I was amazed at the ease with which my booking of the house was done. Mr. Mohammad was excellent. He guided through all the steps i need to take whenever i face any issues regarding the apartment. He made me feel at ease. The wasl app is so user friendly. I look forward to being a wasl resident.

Review 28 (2025-07-15 - Rating: 5)
I am changing it to 5 stars even if there are more than 5 Also I would love to give all the stars to Wasl. The Person from the leasing team Mr. Vipin, is one of the wonderful people that I came across during this process. He was so dedicated and he followed up until I got the right flat. I am so happy and wish for the high appreciation and growth for him and Wasl as well. I truly recommend Wasl to everyone!!!! I am one of the happy clients that Wasl has satisfied so far. Alhamdulillah!*****I’m giving 4 stars for now because of the excellent support I received from the representative at Wasl. They gave me a positive response and assured me of help regarding my apartment upgradation request. Im currently waiting for the leasing team to get in touch with me. Once the leasing process is completed, I’ll be more than happy to update this to a 5-star review.So far, I’m completely satisfied with the service and the professionalism of the person I spoke with. I highly recommend Wasl to anyone looking for a trustworthy and efficient team for property leasing, renting, or any real estate-related needs. They are truly one of the most genuine entities out there!

Review 29 (2025-03-12 - Rating: 5)
Decent place to stay but could have been better if Security Camera is installed within the building premise since One security guard for this area is not at all enough. Just thought of sharing my views.

Review 30 (2025-07-18 - Rating: 5)
We recently had Hassan Khawri visit our restaurant for fire safety inspection. What an amazing person!He was so kind and professional. He took the time to walk me through every single step and what was required for our fire safety.Not only his professionalism but also his attitude and approach was extremely kind and warm.We need more inspectors like Hassan!

Review 31 (2025-05-26 - Rating: 5)
I had an excellent experience at wasl experience center with Love kumar . He was incredibly professional, respectful, and efficient during my inquiry . You can immediately tell he knows what he’s doing and genuinely cares about helping people. He explained everything clearly and made the whole process smooth and stress-free. It’s rare to come across someone with this level of dedication and customer service. Thank you. You made my day easier and deserve to be recognized!

Review 32 (2025-06-03 - Rating: 5)
My issue related to additional parking spaces was resolved effectively by the customer service representative. I truly appreciate the guidance provided by them through step by step way on how to proceed further through Wasl app. That was really helpful 🙂

Review 33 (2025-06-27 - Rating: 5)
We are in a process of moving from a Wasl property to another Wasl property. It was nice to have a proactive call from Wasl properties to us during this transition. Mr. Mohamed Ashraf who gave us a call initially was very kind enough to explain the whole process of terminating exiting contract and moving-in to a new Wasl project. Later we also received a call from Mr. Mohamed Khamis, who was very kind enough to provide us with all kind of support related to our new apartment. They both patiently answered all our queries. We have had a very good experience living in Wasl community and its nice to see Wasl takes care of their tenants in all the procedures. Everything happens in an app, which is hassle free. Very happy to be with Wasl communities and experience, being associated since 2015. Thank you for your support.

Review 34 (2025-07-16 - Rating: 5)
We are very happy to be staying with Wasl Property. It is a nice experience as the team of Wasl is very understanding and friendly. Units are very spacious and the maintainance is truly appreciated.

Review 35 (2025-05-15 - Rating: 5)
We are truly very satisfied with the Wasl services. Very prompt on their calls and services. And mostly the Wasl app on your finger tips. This makes life so easy and saves a lot of time.Keep up and continue the good work team.

Review 36 (2025-03-14 - Rating: 5)
We have been residing in Wasl building for several years and have had a great experience. The building’s services are excellent, with well-maintained facilities and prompt maintenance support. The security is also very reliable, ensuring a safe and comfortable living environment.Overall, we are highly satisfied with the building and its management.

Review 37 (2025-06-19 - Rating: 5)
The leasing team is very helpful. They have contact me immediately after I raised my concerns.Good job wasl team . Thank you so much for your kind support.

Review 38 (2025-06-27 - Rating: 5)
Wasl contact centre services are much better than before. Agents were courteous and helpful in resolving the issue. Personally, the human touch can never be replaced or equalled by machine or AI !!

Review 39 (2025-07-01 - Rating: 5)
I want to give these stars 🌟🌟🌟🌟🌟🌟🌟🌟🌟 to 🙂(Love kumar)😊 he deserves this appreciationI had a fantastic experience with the customer service representative 💫LOVE KUMAR💫 on Monday From the moment I reached out, he was incredibly helpful, patient, and professional. He listened carefully to my concerns and went above and beyond to resolve my issue quickly and efficiently. He was dealing with more people at the time because there was the rush at reception but his way of dealing was very smooth and cooperative after my turn came I explained my issues and he guided me very well I am very satisfied with his service after I asked HIM HIS POSITION HE IS (SECURITY GUARD) THEN I SHOCKED SAME TIME HIS KNOWLEDGE IS WILD BECAUSE HE HE REMEMBER ALL PROCESS IN HIS MIND AND GUIDE TO ALL CUSTOMERS Properly HIS MIND IS VERY INTELLIGENT BUT AS PER MY OPINION WASL SHOULD GIVE HIM CHANCE TO MOVE FORWARD IN HIS POSITION AND FOR HIS FUTURE LIFE WILL BE GOOD HIS KNOWLEDGE IS NOT LIKE SECURITY GUARDS HE IS PROFESSIONAL Customer representative because these kind of people are very rare and responsible on their jobWhat stood out the most was his friendly attitude and genuine willingness to help. It made the whole process smooth and stress-free. In a time where good service can be hard to find, this person truly exceeded my expectations.Highly recommend his support — it’s clear he cares about their customers!

Review 40 (2025-05-30 - Rating: 5)
Honestly, acquiring flat unit from Wasl is indeed easy and convenient. I thank the receptionist for being supportive and appreciate the staff offering hot choco is considered a plus! Grateful for Wasl for giving us a home! God bless you more!

Review 41 (2025-07-10 - Rating: 5)
Best design, Maintenance, Security.But lately ignoring the wet area waterproofing. The Wasl development, supervision, Technical team, snagging team to be more stringent in reviewing / supervision.

Review 42 (2025-07-17 - Rating: 5)
Had an amazing experience with Mr.Hassan khawri, he is knowledgeable and I was able to get lots of knowledge on the rules and regulations of Civil defence aswel as Wasl.He also guided on how and the what kind of extinguishers to be used during accidents.He guided me on fixing all the related points for Dishtrict restaurant in Wasl 51.

Review 43 (2025-04-03 - Rating: 5)
I had a great experience with Al Wasl Properties call center, much better than visiting their Customer Happiness Center. The call center team was professional, responsive, knowledgeable, and helpful in addressing my queries. They provided clear information and assisted me efficiently. I highly recommend their service for a smooth and hassle-free experience!

Review 44 (2025-03-10 - Rating: 4)
My experience with Wasl properties has been a very satisfactory one. They are very professional in all their activities, prompt in their response and proactive when it comes to unit maintenance requirements. Will highly recommend Wasl properties as a preferred provider of good residential units.

Review 45 (2025-01-18 - Rating: 5)
I had an incredible experience using an online real estate platform, and I couldn’t be more impressed with how seamless the process was. From start to finish, everything was streamlined, efficient, and hassle-free.The website was intuitive and easy to navigate, allowing me to filter through listings based on my specific criteria—price range, location, amenities—without feeling overwhelmed. The detailed property descriptions, high-quality photos made it easy to get a real sense of each home before even stepping foot inside. I also loved the fact that I could easily compare different properties, making my decision-making process so much smoother.Communication throughout was top-notch. And you even access a live chat for instant support. When it came time for negotiations and paperwork, everything was handled electronically, which saved me so much time. I never once had to worry about delays or confusion—it all happened swiftly and securely.In the end, I found my home without ever leaving the comfort of my own couch. The entire experience was stress-free and enjoyable, and I highly recommend this online platform for anyone looking for a seamless real estate journey. It truly made the process more convenient, transparent, and efficient!

Review 46 (2025-06-19 - Rating: 5)
The ease of communication with the call center, helped in letting know my issues in good time. The person’s knowledge and ability to refer information from, shows his experience. Thank you.

Review 47 (2025-04-23 - Rating: 5)
I was looking for an apartment in wasl for a very long time but the demand was so huge that I wasnt getting one but am extremely happy that finally I got one apartment in the wasl property. Especially Thankful to Miss Ayath from the media team for absolutely wonderful coordination, support and constant follow up with me and leasing team to get me an apartment on time and her efforts are highly appreciated. Also thankful to all the customers care executives for the proper timely guidance and support. Despite all the difficulties Miss Ayath made the process extremely easy, thankful to the wasl management and leasing team,customer care executives.

Review 48 (2025-05-22 - Rating: 5)
This gentleman, named Salah, has helped me tremendously. I had quite a complicated case, and instead of just giving me a standard answer, he went the extra mile to investigate further and did his absolute best to assist me. I truly appreciate this, as I felt stuck and didn’t know where to turn. He made me feel heard and supported. Thank you so much for your dedication. Truly professional!

Review 49 (2025-02-26 - Rating: 5)
I was delighted to have a quick response from Wasl. Mohammad Yousuf called me and explain the policies. He clarified that these policies were made for the ease of tenants which i am convinced with. He also confirmed that Wasl consider the request if any issues are there to individual due to current policy. I really appreciate such positive response in quick time.

Review 50 (2024-10-02 - Rating: 5)
Very friendly and positive! Big units, nice buildings and very experienced people starting from security. No problem with self viewing cause I live nearby. Amazing!

Review 51 (2025-06-27 - Rating: 5)
I had a very pleasant and smooth onboarding experience, all steps digitally done using Wasl app and proper communication was done through email and WhatsApp.It took me less than 24 hrs to lease an apartment and get the Ejari without any hassle.

Review 52 (2025-03-25 - Rating: 5)
I’ve been staying at Wasl Properties for two years now and just renewed my lease again with no increase in my rent. So happy with my place and maintenance is stellar and organized. Customer Service is also top-tier!

Review 53 (2025-02-21 - Rating: 5)
On behalf of By Cloud Fragrance, we would like to thank Hassan from the Inspection Department for his dedication to thorough inspections, timely maintenance, and compliance with safety regulations. His professionalism is truly outstanding.He is highly knowledgeable and ensures that all fire extinguishers are in perfect working condition. His expertise and attention to detail give us confidence in our emergency preparedness. Highly reliable and committed to safety!

Review 54 (2025-05-08 - Rating: 4)
I was in contact with the Wasl happiness centre Customer Service Rep -Mr Mohammad Salah on 2 occassions who consistently provided exceptional service by attentively listening to my concerns which were a bit complicated. He went out of his way and continued to find the steps to solve the issue with great perseverance. His helpful and friendly demeanour definitely gave me the assurance that my issue will be resolved with ease. I was impressed with his ability to tailor our interactions to resolve it at the earliest by his commitment to going the extra mile!Thanks to Team Wasl and Mohammad Salah to their exceptional customer centric approach!Sanria

Review 55 (2025-05-26 - Rating: 5)
Great proerties, the app works really well for enquiries and booking a flat for rent. The whole process was seamless, all the staff I came into contact were courteous and helpful. Highly recommended.

Review 56 (2025-04-22 - Rating: 5)
Wasl app is very easy and convinient to use and the call center agents are very helpful and when I made a request like maintenance, they immediately take action and the service is great. I’m thankful that I chose Al Wasl property. It’s the best!

Review 57 (2025-05-02 - Rating: 5)
The wasl team is great and the booking experience is easy and efficient. I even receieved a welcome email & call and it shows that wasl properties Cares for their tenants. Id like to give a special thanks to Ms. Mona in the wasl experience center who took the time to ensure I complete the whole process and I wish her and all of the wasl team all the best for the future.

Review 58 (2025-06-09 - Rating: 5)
I recently moved into Wasl Green Park and had a few issues that needed to be fixed — and I can honestly say, Rimaz from Wasl Properties was an absolute lifesaver! 🙏Despite it being the Eid holidays, she stayed in constant communication with me, even late at night, to ensure everything was resolved smoothly. Her dedication, professionalism, and genuine care went far beyond what I expected. She treated my concerns like her own and didn’t rest until everything was taken care of.It’s rare to come across someone who truly goes the extra mile — Rimaz is that person. Thank you for making my move-in experience stress-free and for being such a kind and reliable support. Wasl is lucky to have you!

Review 59 (2025-05-30 - Rating: 5)
Last day We had visited Wasl Green Park, Block A1 for lease, there we met a Wasl Representative Mr Rachid Aboulfadam, he’s really a fantastic Customer Service person. He has showed us most of the apartments with great patience and smiling face. Many thanks Mr Rashid, to support us to get an apartment there.

Review 60 (2025-04-05 - Rating: 5)
Wasl properties is by far the best in every process, be it, renewal, leasing, response, security and maintenance. I have been a tenant with wasl for the past 10 years and I can testify to this fact. Thank you for Wasl providing such a great living experience!

Review 61 (2025-06-19 - Rating: 5)
Excellent experience during the apartment viewing, contract signing stages. Wasl group indeed cares about its new tenants and looking forward to a great experience living at wasl property

Review 62 (2025-03-05 - Rating: 5)
Enas took the time to understand our needs and preferences, making us feel like more than just prospective buyers. Their personalized approach and commitment to our best interests ensured we found the perfect home. We couldn’t have asked for a better experience

Review 63 (2025-02-03 - Rating: 5)
I want to express my sincere appreciation to Wasl Properties for their outstanding support and prompt follow-up on my concern regarding the penalty waiver charges. Their professionalism and dedication to customer satisfaction truly stand out.A special shoutout to Agent Reemaz, who went above and beyond in consistently following up on my request and ensuring that my issue was resolved efficiently. Her proactive communication and commitment to providing a seamless experience were truly commendable.I also want to thank the entire Wasl team for their cooperation and excellent customer service. Their responsiveness and willingness to assist made the entire process smooth and stress-free.Highly recommend Wasl Properties for their reliability, transparency, and customer-first approach! Keep up the great work! 👍👏

Review 64 (2025-07-05 - Rating: 5)
Wasl has such an amazing Customer service team that knows how to resolve concerns faced. Today i spoke to John from Customer care. Although I was irate, he calmed me and guided me through the process sooo patiently and didnt loose his composure. He solved my problem and explained all to me sooo well. Thank you, John from Wasl Customer Care.

Review 65 (2025-01-27 - Rating: 5)
I’ve been a tenant with Wasl for almost a year, and I don’t usually need to contact customer care, but I recently had an issue with the app and my renewal. Rana from the customer care team was amazing—so professional, polite, and helpful. She explained everything clearly and even raised the necessary requests for me. Her support made the process so much easier. Thank you, Rana, for your excellent service!

Review 66 (2025-07-07 - Rating: 4)
Am not getteting timely response , called the agent from whom we were coordinating but his number is coming switch off and have no clue when we will get a proper response , very annoying and unprofessionalMy issue has been resolved and I am satisfied with the response by Ms Ayat Hasan , looking forward for continued support from Wasl

Review 67 (2025-03-05 - Rating: 5)
Wasl team is customer friendly and supportive. We love to stay and happy to be part of Wasl Property. We family experienced special cares and support from Mrs.Rimaz in month of February 2025* We thank you all Wasl social media team. Best Regards

Review 68 (2025-04-02 - Rating: 5)
Even the maintenance department refuse to change my lights bulbs, I am happy to stay with wasl. God bless them for providing us safe, healthy and clean environment.Thanks and Regards

Review 69 (2025-04-01 - Rating: 5)
Very nice apartment with reasonable price. A peaceful community with quality neighborhoods. Highly recommended for the ones with family members. We’re with annual contract and I wish I could stay longer but we are moveable creatures! 🥰 Long life WASL!

Review 70 (2025-03-25 - Rating: 4)
After the previous incident mentioned below this message i wanted to say :Thank you, Wasl Team, for the incredibly fast resolution and the refund – resolved in just one day like magic! I really appreciate it.Special thanks to Miss Rimaz from Sudan for taking this initiative.Regarding the AC maintenance, I understand its taking a bit longer due to spare parts, but I kindly request that you prioritize resolving this issue quickly. Please dont forget about it, as the AC is quite essential. Thank you.*************************************>This is the previous review

Review 71 (2025-07-02 - Rating: 5)
Response time in any request is dealt with a a quick and professional manner. Courteous staff. Thank you Wasl for always responding in a manner which leaves me in a happy state of mind! Keep up the service

Review 72 (2025-07-12 - Rating: 5)
Customer service is top notch, maintenance is as good as it can get, only bit hard to reserve property rest all great.

Review 73 (2025-06-19 - Rating: 5)
“Visited Wasl Ras Al Khor office today and had an excellent experience. Giving 5 stars for the outstanding support received from Officer Mr. Hassan Khawri. His service, clear communication, and helpful advice were truly appreciated in resolving the matter efficiently.”

Review 74 (2025-05-26 - Rating: 5)
Actually in visit one community belongs to Wasl Group it’s so amazing with that ambience where I went uncertainly until I get down from car didn’t have any thoughts about the area and atmosphere once I land my foot on the ground it brings me something immediately I called my wife in video she was excited and very much interested on that so I called Wasl group today for enquiry

Review 75 (2025-02-27 - Rating: 5)
, thanks to Hassan from the Inspection Department. He was incredibly helpful, patient, and professional throughout the process. He took the time to explain everything clearly and made sure I had all the information I needed. His kindness and dedication to customer service truly stood out. It’s rare to find someone so committed to making the experience smooth and hassle-free. Thank you, Hassan, for your excellent service

Review 76 (2025-03-07 - Rating: 5)
Ive had a great experience with Wasl Properties. The buildings are well-maintained, the staff are friendly and responsive, and the community amenities are excellent. The location is also very convenient. Overall, Im very satisfied with my experience and would definitely recommend Wasl Properties to others.

Review 77 (2025-06-25 - Rating: 5)
Absolutely VIP treatment. So organized. Fair and professional. If I meet Hamed Ahmed he is the figure of Great Customer Experience.

Review 78 (2023-10-23 - Rating: 5)
One of the best sales center I ever visit in Dubai. All the stuff is very professional. Specially, the receptionist is very friendly and of course, from the sales team Mr. Ammar.I highly recommend the company

Review 79 (2025-07-06 - Rating: 4)
Thank you, Wasl Social Media Team, excellent response time to correct the problem created.“Sudden change in parking entrance policy without prior intimation to the owner is causing a lot of pain”

Review 80 (2025-07-11 - Rating: 5)
“Very impressed with their commitment and clarity. A team that really delivers. Highly recommend to anyone seeking peace of mind.”

Review 81 (2025-07-04 - Rating: 5)
People who are responsible to attend the customer call are not having the ability to understand the concerns of the complainant and responds as excuses and misinterpreting the situation as per their wish. I am not able to communicate my concern to the person, suggest to please listen the recording of my conversation with online Wasl representative.Terribly disappointed and felt this was wastage of time.Feels handicapped to put up my concern.Saying concern to the Wasl is cost AED 545/- and refusal and upon asking further about the reasons of refusal this is been advised by the Wasl online representative to pay further AED 545/- and log in the concern over the app.————————-I have received the call today from Wasl representative and it was very nice and convincing and very sensible from the understanding point of view.I really appreciate this action from Wasl and understanding__________________________While I was struggling to convey my message to the Wasl that why this net installation is important for me I got connected with a Wasl representative Mis Ayat and whole scenario got changed in 180 degree.She understood my point of view and asked me all the relevant information.She has taken little time for his internal things and meanwhile kept me posted for the development and provide me the acceptable solution.All this was possible because she was keen to listen and understand rather keep on saying no without evaluating the possibilities.I am grateful to the people like Ayat because solutions for the problem is one thing but situations handling is more important which is manifested in all my conversations.

Review 82 (2025-07-15 - Rating: 5)
She is very understanding and helpful about my case. That is how a customer service representative suppose to serve. Great.

Review 83 (2025-05-15 - Rating: 5)
Good Day !I am Chef Kris on behalf of Steak On Me restaurant . I wanna take this moment to thank Mr. Hassan khawri who did our inspection . He was really cooperative with our team and explained exactly what needs to be done and also gave us quick training grading fire safety & guidelines which gives us more clarity about safety. Thanks again Mr. Hassan Khawri for advice that makes us keep a safe environment... .....

Review 84 (2025-01-25 - Rating: 5)
Ive been living with Al Was Properties for some time now, starting in a studio and now moving to a 1BHK with them.Their services are absolutely amazing, and they truly go above and beyond for their tenants. I remember one night, at around 11 PM, I called them because the AC wasnt cooling properly. To my surprise, within 15 minutes, their team arrived and fixed it on the spot! Their incredible customer service and prompt responses have made my experience with them exceptional. Highly recommended!

Review 85 (2025-05-07 - Rating: 5)
Even if you renting the treatment the staff gives you is like you bought the whole building. So friendly very helpful. The customer service and personalized experience i received was Wow

Review 86 (2025-04-28 - Rating: 5)
Best experience ever and blessed to have a house with Al Wasl, their customer support is the best and houses they offer are top notch on all levels. Highly recommend ! Thank you Al Wasl team ❤️🙏🏼

Review 87 (2025-05-16 - Rating: 5)
On behalf of SHE BURGER restaurant. I wanted to express my gratitude to thank Mr. Hassan khawri for sharing knowledge and giving training to my team for fire safety. We appreciate his effort and kindness for sharing a very important learnings, it helps a lot for personal and professional life.

Review 88 (2025-02-28 - Rating: 5)
Wasl Green Park is best in terms of locality, experience, rental payment structure, management assistance, application ease, facilities, and nonetheless the park in the middle of the community is cheery on the top.I would highly recommend Wasl Green Park as one best and state of the art facility for all families.

Review 89 (2025-02-02 - Rating: 5)
I’ve been a resident here for over a year, and I have to say the customer service is exceptional. The team is always responsive, and they go above and beyond to resolve any concerns I have. The online support system is easy to navigate, and I always get quick and clear answers. Keep up the great work.

Review 90 (2025-02-06 - Rating: 5)
With the helpful, professional staff at Wasl. I have managed to secure my apartment in Wasl port views.The team was super nice and patient with me. They helped me understand the process and guided me through it all from start to finish .

Review 91 (2025-07-07 - Rating: 5)
Alhamdulillah, they responded very nicely and maintenance staff quickly came. Though it was a minor problem action was very fast.Keep up the good works

Review 92 (2025-06-25 - Rating: 5)
I have visited Wasl Experience Center today, and Mr Ahmad has given proper explanation to how to make the payment and other steps to receive the Ejari and Dewa .I sincerely thank him and rest of staff for their kind support .Its my first experience with Wasl team and hope not be the last .Thank you .

Review 93 (2025-06-18 - Rating: 5)
I am very much happy with staying Wasl Properties, Specially Al Quaais Community is very good, we are stay here last 3 yers my wife and kids all are very much happy to stay this community, also if any maintenance need very quickly they are providing services,Thank you very much Wasl PropertiesKeep it up.Abdul Jaleel Pallikkalakath - Limpex

Review 94 (2025-07-01 - Rating: 4)
UPDATE - 01/07/2025I would be nice if WASL began installing car chargers in their buildings, as more people move over to clean energy over fuel.. Holding back on a purchase of an EV for now------------------------------------------------------------------------------------------------------The website is quite dated, and badly in need of an update. As a tenant it was a struggle to use.

Review 95 (2025-06-30 - Rating: 5)
I am leaving in Wasl premises past 10 years. Excellent service and good Management team. I will strongly recommend wasl properties for who can afford

Review 96 (2025-02-17 - Rating: 5)
I am residing in the Wasl owned property since the the 3 years, they have improved a lot compared to the previous years. Maintenance staff, the security are at their best service. I am using the Wasl app for any services.

Review 97 (2025-06-11 - Rating: 5)
After my initial review, Ayat from Was! reached out and completely transformed my experience. For over a months, she personally took ownership of my case: consistently followed up, coordinated with internal teams, and resolved every concern with genuine care. Her customer service skills are absolutely exceptional—patient, proactive, and solution-focused. While my first interaction was disappointing, Ayat’s dedication proves that outstanding individuals like her can rebuild trust. Thank you, Ayat, for going above and beyond!

Review 98 (2025-03-03 - Rating: 5)
Stayed years at Wasl Port Views. Amazing. Spacious apartment at very competitive prices. Rental payment through credit card. Super support and maintenance. Highly recommendable.

Review 99 (2025-02-26 - Rating: 5)
I really had a bad experience, but everything turned around when Rimmas took full ownership of my issue. Her dedication, professionalism, and commitment to resolving my concern made all the difference. She not only addressed the problem but also went above and beyond to ensure I was satisfied. This level of customer service should be there with every employees of Al wasl. Thank you, Rimmas, for making things right!

Review 100 (2025-03-05 - Rating: 5)
I have been to the sales center in wasl and met this representative from Wasl , Ms Enas has been very knowledgeable, helpful and extremely good . She made sure I was comfortable in understanding the projects and plans . I would highly recommend her to other clients as well

Review 101 (2025-05-08 - Rating: 5)
Payment procedures are very rigid and not flexible as compared with other leading real estate companies, need improvementRegardsHIROOUpdated review: 8th March 2025Thank you Ms. Ayat for understanding the concern and taking proactive steps in resolving the same. Without your assistance, resolution wouldnt have been possible.

Review 102 (2025-03-18 - Rating: 5)
Im new into wasl leasing unit. Customer service was very good in responding the customers. Happy to move into Wasl 456 community. Thank you so much.

Review 103 (2025-06-25 - Rating: 5)
Staff Ayat was in touch with me and followed up on all my queries during the process of renting the apartment. Initially i was upset with the delays happening however she ensured that I receive all the assistance needed till the end.

Review 104 (2024-12-31 - Rating: 5)
Its been a smooth ride with Wasl properties. We secure a flat through Wasl center. The next day contract arrived then the ejari. The apartment is clean and spacious. Security is very helpful with our moving process.The support team follow up on the phone with us to make sure we received a satisfactory service.

Review 105 (2025-03-19 - Rating: 5)
It is a very nice gated community living. Safe for kids and family with all necessities around it. Maintenance is quick and hassle free and they promote digital experience in a good way.

Review 106 (2025-02-22 - Rating: 5)
I’m currently staying at DG, rented through WASAL property, quite smooth and simple process; my experience is quite pleasant and I highly recommend renting though Wasl considering ease, transparency and customer services.. :)Also special thanks to Ahmed form customer services for been very helpful and supportive.

Review 107 (2025-02-26 - Rating: 5)
What an amazing experience dealing with the prompt, kind, & compassionate officers at the Al Wasl Properties office. We had gone to dispute a violation & Mr. Abdullah Al Mahribi, Violation Officer was extremely understanding & hospitable. We explained our scenario & he immediately understood. Mr Hassan Al Khawri, Fire Safety Officer was also very kind & hospitable. We were offered wonderful dates & coffee while we waited. Thank you for your hard work & dedication.

Review 108 (2024-12-09 - Rating: 5)
⭐⭐⭐⭐⭐We had an excellent experience with the Wasl Experience Center! Renting a studio flat in Discovery Gardens through their online platform was incredibly smooth and hassle-free. This was our first time renting a property entirely online without any physical interaction with an agent, and it was surprisingly seamless.The flat was in pristine condition upon arrival, and when we requested some minor maintenance work while moving in, their maintenance team was on-site within minutes to address the issue efficiently. Additionally, the security team was extremely accommodating and made us feel welcomed during the moving process.We highly recommend Wasl for their exceptional service, user-friendly online platform, and prompt customer support. Renting a flat has never been this easy and convenient!

Review 109 (2025-03-11 - Rating: 5)
I like how Wasl operates, maintenance in and out, payment structure, and helplines makes life easier. Just a little bit lacking on response part, could be the people could be unavailability but would definitely be helpful in keeping loyal customers if it could be more effective and responsive. Whilst giving out the key in ras al khor found out there were lots of apartments empty and ready to move in, but for some reason they were not listed on the app, could be anything. Overall will look forward staying in again.

Review 110 (2025-02-17 - Rating: 5)
Dear Team,We are very happy with services of post sales we will particularly mention the name of Mr Amr Moftha he has been such nice gentle man and helped us in everything and all transactions.We are hoping same in future.Thanks

Review 111 (2025-06-10 - Rating: 5)
Leasing renewing and raising maintenance requests are super easy through Wasl app.Also maintenance requests are handled professionally .

Review 112 (2025-03-15 - Rating: 5)
My experience with Wasl on the phone was superb. Mr. Ahmad had been so patient and helpful with me the whole time. Kudos to him and to the whole Wasl Team!

Review 113 (2025-04-16 - Rating: 5)
Excellent customer service. Call Center staff is exceptionally professional, articulate and knowledgeable. Always a pleasure to deal with them whether on the phone, in app or at the experience Center in person

Review 114 (2025-03-11 - Rating: 5)
Great experience with Wasl village ..🥰🥰🥰..

Review 115 (2025-01-10 - Rating: 5)
Highly Satisfied with Wasl Properties!We’ve been living in Discovery Gardens with Wasl Properties since 2021, and it truly feels like home. The neighborhood is well-maintained, clean, and always well-lit, giving a strong sense of security that we deeply appreciate.The building management, maintenance, security, and housekeeping teams are excellent—efficient, responsive, and reliable. Any concerns we’ve had were addressed promptly, and we’ve never encountered any major problems.What sets Wasl Properties apart is their exceptional customer service. The team is incredibly helpful, polite, and friendly. Whether it’s guiding us through the portal on the app or online, they always go the extra mile to ensure we understand the process. Even in certain situations, their professionalism and customer-first approach ensure you never feel bad or frustrated—they are simply the best among all the hotlines I’ve dealt with!Thank you, Wasl Properties, for maintaining such high standards in the community and for making our experience so seamless and enjoyable.

Review 116 (2025-03-26 - Rating: 5)
Hello Wasl Team , I want to express my sincere gratitude to WASL Properties for the incredible support and experience I received during a very stressful time. My wife, who is pregnant, was feeling overwhelmed and frustrated because of the heavy leakage and blocked bathroom and broken piece and the bad smell and insects while I was traveling. She called customer service in distress, crying and shouting i was on the other land line listening and i was trying to calm her down . Ms. Kholod, who answered the call, showed outstanding kindness, patience, and humanity. For almost 45 minutes!!! she calmly listened and worked tirelessly to resolve our concerns, even though my wife was upset. Ms. Kholod went above and beyond, escalating the issue, reaching out to maintenance providers, and continuously following up with her management to ensure everything was addressed. After two months of persistent effort, she even managed to secure an exception to replace a bathroom piece, which we had requested. What really stood out to me was her professionalism and the way she handled everything. Even when some of her colleagues gave us incorrect information, Ms. Kholod apologized for the miscommunication and took full responsibility. She was proactive in resolving the issue and refused to end the call until everything was sorted out. Even after the issue was resolved, she continued to follow up with us to ensure everything was perfect.We offered to invite her out as a token of appreciation, but she humbly declined, saying that she simply put herself in our shoes. Her dedication, compassion, and work ethic truly set her apart.I would like to extend my deepest thanks to Ms. Kholod and the whole WASL team. Your efforts made a difficult situation much more manageable, and I will certainly be recommending WASL Properties to my friends. Thank you again, and especially to Ms. Kholod, who deserves all the praise for her exceptional service!♥️🙏

Review 117 (2025-02-01 - Rating: 5)
Phone operator Iqbal was really helpful. What really stuck with me was his emotional balance. When i called him i was tense! Iqbal was calm and quite nice which made me calm and patient as he assisted me in my crisis. Wasl properties are well managed and the professionalism of their staff/company shows just how good they are..Thx Iqbal..

Review 118 (2024-11-26 - Rating: 5)
I recently moved into a Wasl Properties apartment, and I must say the experience was exceptional from start to finish. The entire process was seamless, professional, and incredibly efficient. Renting an apartment through Wasl Properties was a breeze — everything was managed online, from browsing listings to finalizing the lease.What stood out the most was the speed and ease of the process. Within a short span of time, I went from selecting a property to moving in, all without unnecessary delays or complications. Their online platform is user-friendly, intuitive, and provides all the necessary details to make an informed decision.The team at Wasl Properties was equally impressive. They were professional, responsive, and always ready to assist with any questions I had. Their helpful attitude and commitment to customer satisfaction made the whole journey stress-free.If you’re looking for a hassle-free and efficient way to rent a property in Dubai, I highly recommend Wasl Properties. They’ve truly set the standard for what a smooth rental experience should be. Thank you, Wasl Properties, for making this move an absolute pleasure!

Review 119 (2025-01-13 - Rating: 5)
Ive been living in Al Wasl Properties since April 2022, and would recommend to all. They operate in the most professional manner......24/7 customer friendly security, great maintenance and top cleanliness, moreover everything is online. No need to visit their offices or risk your time....its that simple

Review 120 (2025-06-14 - Rating: 4)
Wasl village is good community is really good experience with their good maintenance service. Only one thing delay in refund process, taking lot of time to returning deposit.

Review 121 (2025-07-15 - Rating: 5)
One of the best landlords in UAE, I am occupying one apartment since 3 years with excellent support 👏

Review 122 (2025-02-11 - Rating: 5)
Good day everyone .I had problem with bounced payment recently. It’s been my second time for 3.5 years . Both times my card been blocked coz of fraud and stolen money from account. And I had money on my account on day of payment but card delivery been delayed. First time no one did help me to waive penalty fees and I’ve been misguided with customer care.This time happened the same . Even I’ve been in experience center and no one did help me or listen to me.I’ve lost any hope , no one cared.It’s sad that no one even bothered.Please if you have bounced payment know : don’t pay penalty before waiving , you can pay cash in office. No one ever told me that.I’ve gave 5 stars for unbelievable support of Rimaz from social media team. She did listen to my concern and help to get my penalty back. Would be honest - she did impossible . More that all departments been involved and all people I’ve spoke.It’s not about 500 aed, it’s about being fair to your tenants and support them.Thank you Rimaz.

Review 123 (2025-04-03 - Rating: 5)
All the agents called Mohammad i spoke to were phenomenal.A special thank you to Ms Rawan Mostapha.Her detailed mind and attention to the feelings of the client were remarkable.

Review 124 (2025-07-02 - Rating: 5)
Perfect attitude from security guard to management.response to any problem really fast and very professional customer care service.I all ready bring 2 of my friends to Wasl village society

Review 125 (2025-05-26 - Rating: 5)
Beautifully designed space and excellent service

Review 126 (2025-02-24 - Rating: 5)
There communities are an experience in itself basis the affordability and the ease of repayment for rentals . I would recommend wasl to anyone 10 out of 10 times without thinking twice . Just one feedback and an important one . For Wasl Village the guest parkings are never available and reasonably because these are Cars from Dubizzle which are stranded till the time they get a client . I have personally seen it and witnessed it . Kindly do something about that

Review 127 (2025-05-12 - Rating: 5)
Al wasl customer service is so perfect. they take care of request and issues until its solved, like i need extra parking which they r trying to solve asap i m so happy to be the tenant of al wasl 🫶🙏

Review 128 (2025-07-15 - Rating: 5)
All aspects of services are fine with me except the parking which has foul water dripping next to my parking.Another issue is of never ending pest and larvae in the wash room. Several time treated for both, but remain appearing.

Review 129 (2025-03-12 - Rating: 5)
Hello,In spite of Wasl Disappointing us by throwing penalties on early termination even after submitting them the required letters, It was a bad experience because I believe there are no humans sitting behind with emotions. They dint even allow me to transfer the unit and putting all the useless clauses.However during the above bad experience i met Mohammed Ghanem and i must appreciate his professionalism and he has been a great guide during the bad experience. He was so polite and humble and has great knowledge the best part of him is to be Positive and be optimistic. I felt comfortable talking to him and explaining the concern that i am facing with Wasl i believe he was the only person who understood my concern. Never the less i want to share this bit of Appreciation for Ghanem because he deserves an applaud for the dedication he has towards his work.I wish him good luck and glad that i met you during this experience, Thanks for everything.Best Regards,Afrooz Mohammed

Review 130 (2025-01-03 - Rating: 5)
Best community in Dubai..Wasl port view apartments

Review 131 (2025-02-26 - Rating: 5)
Today we had the opportunity to visit the WASL Violation office in Ras Al Khor and met with Mr. Abudulla Al Mahirbi, Violation Office In charge. we had an excellent experience in dealing with him in resolving our issue. the entire experience was par excellence. his smiling demeanor and pleasant interaction made our belief in UAE and the systems even stronger. We also had the opportunity of meeting Mr. Hassan Khourri at the office and had a very pleasant conversation with him as well. Me and my family are Golden visa holders and are grateful to their highnesses for the honor bestowed on us. All these positive experience makes our belief even stronger that UAE is the best place to live in the world. May Allah bless the rulers of UAE long and healthy life. Mashkoor.

Review 132 (2025-02-27 - Rating: 5)
It is been 14 years we were staying in samari Residences, a prestigious project of Wasl. The support and service, facilities, easy access of any services like maintenance, renewal, like anything is easly available on your finger tips.I am so happy here, we were always recommenting samari for all my friends and family, infact with ny references 4 families are still staying here.

Review 133 (2025-06-23 - Rating: 5)
Customer service was the best !Mr Ahmed,Mr , abdalaThanks for taking the time for solving the issue that i faced and were always following up and helping as much as possible,Thanks

Review 134 (2025-03-25 - Rating: 5)
Wasl provides Very safe, secure ambience for families. Maintenance is very good with swift response. Customer support rep was very helpful and supportive

Review 135 (2025-04-15 - Rating: 4)
I’ve had a very good experience with WASL,especially when it comes to their property maintenances and overall service quality.The team , especially Mohammed Ashraf is professional,responsive and ensure that any issues are resolved quickly and efficiently.The maintenance requests are handled in a timely manner and the staff is always courteous and helpful.The community is well kept and it’s clear that WASL takes pride in delivering a high standard of living for its residents.

Review 136 (2025-05-12 - Rating: 5)
We have learned to understand that WASL not only listen to your concerns but also takes matters/concerns very seriously in the best interest of their tenant and works their ways to resolving the matter in the most favourable way with due diligence and righteousness . Thoroughly impressed and beyond satisfactory. Now we are convinced there is Help when you need and there is a team to fight for you . A special mention to Ms Rimaz on her efforts to prove the situation right on the grounds of authenticity and making it work for us , genuinely .Thankyou for the support. BACK to being a HAPPY TENTANT of WASL.!!!!! 10 stars for this .